Your Skin's Best Friend

Our Policies

We aim to provide clear guidelines regarding our refund and return policies to enhance your shopping experience.
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Understanding Cookies

At Freshface by Karla, we are committed to transparency in our practices. You can return items within 30 days if unopened. If opened, please contact us for assistance. For refunds, please note that they will be processed back to the original method of payment within 5-10 business days.

Please note that for any defective items, we will gladly exchange or provide a refund upon receiving the returned product. Contact our support team for further assistance.

To ensure a smooth return process, please keep your proof of purchase. This will help us process your return quickly and efficiently.

Your feedback helps us improve our service, so please feel free to share your thoughts with us after the transaction.

If you encounter any issues with your order, please get in touch with us immediately for resolution.

Your Skin's Best Choice

Our Privacy Commitment

Freshface by Karla uses your information solely for processing orders, improving our services, and communicating with you.

Our cookie policy outlines how we utilize cookies to offer you a better online experience. You can adjust your cookie settings in your browser.

Thank you for choosing Freshface by Karla, and we appreciate your understanding of our policies.

Your experience and satisfaction are vital to us, and we strive to offer the best support through our service team.

If you have further questions regarding our policies or need assistance, please reach out to us via our contact form or customer service email.