Your Skin's Best Friend
Our Policies
We aim to provide clear guidelines regarding our refund and return policies to enhance your shopping experience.
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Understanding Cookies
- We prioritize your privacy and ensure that your data is handled securely.
At Freshface by Karla, we are committed to transparency in our practices. You can return items within 30 days if unopened. If opened, please contact us for assistance. For refunds, please note that they will be processed back to the original method of payment within 5-10 business days.
- Your satisfaction is our priority, and we're here to answer any questions.
Please note that for any defective items, we will gladly exchange or provide a refund upon receiving the returned product. Contact our support team for further assistance.
- We value your feedback, so don't hesitate to reach out.
To ensure a smooth return process, please keep your proof of purchase. This will help us process your return quickly and efficiently.
- For detailed inquiries, our customer service is available via email.
Your feedback helps us improve our service, so please feel free to share your thoughts with us after the transaction.
- We appreciate your trust in our products.
If you encounter any issues with your order, please get in touch with us immediately for resolution.
Your Skin's Best Choice
Our Privacy Commitment
- We’re dedicated to safeguarding your personal information.
Freshface by Karla uses your information solely for processing orders, improving our services, and communicating with you.
- Your data will never be shared with third parties without consent.
Our cookie policy outlines how we utilize cookies to offer you a better online experience. You can adjust your cookie settings in your browser.
- We update our policies regularly to keep you informed.
Thank you for choosing Freshface by Karla, and we appreciate your understanding of our policies.
- Feel free to contact us for additional questions.
Your experience and satisfaction are vital to us, and we strive to offer the best support through our service team.
- Thank you for trusting us with your skincare needs.
If you have further questions regarding our policies or need assistance, please reach out to us via our contact form or customer service email.